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      • Open Access Article

        1 - The Effect of E-tourism on the Purchase of Tourism Services and its Conformity with the Behavior of Iranian Tourists
        Reza Minaee Farshid Namamian Fakhrodin Maroofi Alireza Moradi
        Tourism will soon become the largest service industry in the world with the help of IT. Social networking platforms, which have become prevalent via mobile data, are valuable tools that contribute to the information and telecommunication technology (ICT). These platform More
        Tourism will soon become the largest service industry in the world with the help of IT. Social networking platforms, which have become prevalent via mobile data, are valuable tools that contribute to the information and telecommunication technology (ICT). These platforms, which provide interactions and exchanges of various contents among the users, have developed new lifestyles and behavioral models among the tourists. Marketers must enjoy the online social networks and e-tourism to increase their competitiveness, market share, and the generated profit by providing the tourists with some services tailored to their demands. Upon reviewing 100 relevant qualitative and quantitative studies, we used an interpretive structural modeling (ISM) approach to present a model with five primary themes, in order of priority: a major environment, managerial factors, individual factors, group factors, and marketing factors. Through these factors, social networks affected tourists’ behaviors. The model was then tested on Iranian tourists’ behaviors using qualitative and quantitative statistical methods. Results could be used by virtually all marketers and activists in the tourism industry. Manuscript profile
      • Open Access Article

        2 - A model for developing disabled tourism in the city of Yazd
        Mir Mohhammad  Asadi Mehdi Bassouli Yasamin Boroumandzad
        Traveling always brings with itself a sense of rejuvenation, hope, and abandonment from daily activities. Most experts recommend traveling to the elderly, the disabled, and the veterans. The main issue for disabled people is their being ignored in the Iranian tourism ne More
        Traveling always brings with itself a sense of rejuvenation, hope, and abandonment from daily activities. Most experts recommend traveling to the elderly, the disabled, and the veterans. The main issue for disabled people is their being ignored in the Iranian tourism network. Many urban and public spaces lack the proper facilities and are hard to use. People with disabilities have less or limited opportunities to enjoy tourism activities. Disabled tourism needs particular attention since Yazd was named a World Heritage by UNESCO. This research designed a model of the factors that influenced developing disabled tourism in Yazd. Reviewing the literature, we identified 15 essential factors, which were revised and modified into 13 after interviews with some experts. Using cognitive mapping technique and interpretive structural modeling, we designed a model for essential factors. The results showed that the most critical factors in developing disabled tourism included the role of the government in promoting such tourism, a customized transportation system for the disabled, and security. Manuscript profile
      • Open Access Article

        3 - Assessing Social Entrepreneurship Criteria in Rural Tourism Development: A Case Study of Gilan Province, Iran
        Hamed Fallah Tafti Fatemeh Doozandehziabary Asghar  Nabil
        In today’s world, finding practical solutions to deal with rural developments is required for the survival of the villages. On the other hand, many countries consider tourism as the economic driving force, setting as the main strategy in developing appropriate plans for More
        In today’s world, finding practical solutions to deal with rural developments is required for the survival of the villages. On the other hand, many countries consider tourism as the economic driving force, setting as the main strategy in developing appropriate plans for rural development. To this end, social entrepreneurship and tourism are given specific priority, the promotion of which could prepare the grounds for the development and progress of rural areas. Therefore, considering the fact that social entrepreneurship criteria are of great importance in rural tourism development and that few studies have so far been conducted on the assessment of the effectiveness of such criteria in fulfilling the development goals, this study sought to investigate social entrepreneurship criteria in rural tourism development in Gilan province, Iran. To this end, first, the criteria for social entrepreneurship in tourism were identified by reviewing the related literature. Then, a researcher-developed questionnaire was administered to thirty-five entrepreneurs, experts, and professionals in the field of tourism with at least five years of working experience who were selected via snowball sampling to identify the significance of each criterion with regard to the other ones. Finally, the investigated criteria were ranked using Interpretive structural modeling (ISM). According to the findings of the study, nine levels were identified for the ranking of the investigated criteria, with the ninth level, that is belief in entrepreneurship and the creative use of resources, being the most influential social entrepreneurship criteria involved in rural tourism development in Gilan province. Manuscript profile
      • Open Access Article

        4 - Investigating the Moderating Role of Cultural Homogeneity in the Relationship between Internal Marketing and Employee Satisfaction among Tourism staff in Iraq, Turkey, and Western Iran,
        Fakhrodin Maroofi Seyed Farhad Hosseini
        The role of internal marketing in employee satisfaction has been empirically investigated in more than 200 researches so far. However, few studies have addressed the role of employees in cultural backgrounds. Taking this literature gap into consideration, this descripti More
        The role of internal marketing in employee satisfaction has been empirically investigated in more than 200 researches so far. However, few studies have addressed the role of employees in cultural backgrounds. Taking this literature gap into consideration, this descriptive survey study sought to survey the moderating effect of cultural homogeneity on the relationship between internal marketing and employee satisfaction in the workplace. The study's statistical population comprised the Iranian, Iraqi, Turkish, and Kurdish tourism employees, out of which 338 staff were selected via the available sampling method. The required data were collected through library research and questionnaires. Confirmatory factor analysis and structural equation modeling were used to analyze the collected data. The results of the study indicated that there was a positive correlation between internal marketing and employee satisfaction (0.53). Moreover, the study's practical and theoretical findings confirmed that cultural homogeneity could further enhance internal marketing and employee satisfaction (0.678). Manuscript profile
      • Open Access Article

        5 - Tourism, Tourism development# Religious development#Systematic approach#Interpretive structural modeling (ISM)
        Hamid Zargham Boroojeni marjan abdi Seyed Mojtaba Mahmoudzadeh hossein aslipour
        Religious tourism plays an important role in Iranian cultural and economic sustainability. Due to the special nature of the Iranian political establishment, this type of tourism provides many potentials for tourism development in different parts of Iran. Making the best More
        Religious tourism plays an important role in Iranian cultural and economic sustainability. Due to the special nature of the Iranian political establishment, this type of tourism provides many potentials for tourism development in different parts of Iran. Making the best use of these capacities requires recognition of the barriers and challenges lying ahead of the development of religious tourism. Therefore, this study set out to identify the challenges facing religious tourism, using thematic analysis (TA) and interpretive structural modeling (ISM). Moreover, the relationship model between the influential factors involved in this regard was extracted at three levels via the thematic network. Finally, MICMAC analysis was conducted to measure the influence power and dependence of the factors. The required data were collected through library research and administering a questionnaire on 15 experts familiar with the subject matter who were selected through purposive sampling, out of whom 11 experts completed the questionnaire. The findings of the study indicated that variables such as lack of attention to the chain of providing religious tourism services, lack of programming, policymaking, and monitoring the religious tourism process, and not allocating budget and financial supports for religious tourism development in Iran played essential and key roles in the non-development of this type of tourism. These variables were placed at the third level of the model that affect the second level variables. It was also found that the variables such as inefficient management of religious tourism facilities and services, inefficient management of religious attractions and events, and improper management of religious tourism marketing were dependent variables that were placed at the first level of the model. Manuscript profile
      • Open Access Article

        6 - Investigating the Role of Interpretation in Politics-Cultural Heritage Interaction in Terms of Developing Islamic Republic of Iran’s Cultural Tourism
        Mohammad reza salehi pour akbar pourfaraj Seyed Mojtaba Mahmodzadeh Ahmad golmohammadi
        The development of cultural tourism depends on the interaction of a wide variety of factors. On the other hand, considering the fact that the process of cultural tourism is influenced by Politics and that cultural heritage is regarded as a constructive source for cultur More
        The development of cultural tourism depends on the interaction of a wide variety of factors. On the other hand, considering the fact that the process of cultural tourism is influenced by Politics and that cultural heritage is regarded as a constructive source for cultural tourism, it could be argued that the success of cultural tourism is contingent upon the interaction of Politics and cultural heritage, between which interpretation can act as an intervening factor to establish such an interaction, playing different roles in this regard. This study, therefore, sought to investigate the functions of interpretation as a factor that establish an interaction between politics and cultural heritage and identify the status of such functions in this regard to help the IRI’s cultural tourism benefit from them. To this end, such potential functions were identified by reviewing the related literature and analyzing the qualified experts’ opinions as follows: recalling the spatial identity of historical sites, learning from the ancestors’ works and history, altering the politicians' attitudes towards cultural heritage, strengthening national identity, preserving the historical sites’ structure and spirit, bringing the stakeholders of historical sites closer to each other, fighting against racism and ethnocentrism, correcting historical misunderstandings, converging different cultures, and developing mutual understanding between politicians and the public. Moreover, the surveying phase of the study identified the aggregate opinions of experts concerning the priority of the aforementioned functions using the fuzzy Delphi method. The study’s results revealed that recalling the spatial identity of historical sites, strengthening national identity, and preserving the historical sites’ structure and spirit were those potential functions of interpretation in the interaction between politics and cultural tourism in which the experts had the highest consensus. Manuscript profile
      • Open Access Article

        7 - An analysis of e-tourism implementation factors: A Case Study of the Hamadan province, Iran
        Abbas Sadeghi Pouryani Abolfazl Tajzadehnamin alireza slambolchi Mansour  Esmaeilpour Ali Asgari Sarem
        In the new world of tourism, information technology is used to manage tourism destinations, develop business models, and interact with tourists. Thus, in a tourism destination, the alignment of IT-based practical actions needs to be taken into account. This study set ou More
        In the new world of tourism, information technology is used to manage tourism destinations, develop business models, and interact with tourists. Thus, in a tourism destination, the alignment of IT-based practical actions needs to be taken into account. This study set out to analyze the influential factors involved in implementing e-tourism and develop a useful model in this regard, trying to propose operational actions based on the evaluation scores of the factors in the area under study. These factors were obtained from the related literature using thematic analysis. Moreover, interpretive structural modeling was used to determine the relationships between the factors and complexity reduction. The study’s statistical population comprised Hamadan’s tourism experts who were selected via purposive sampling. The study’s findings showed that out of the eleven factors involved in implementing e-tourism, social factors (governmental laws and policies, public awareness and culture, and sense of trust and justice) were the main driving forces. The dependence of technical factors (IT infrastructures in tourist attractions and destination management organizations) on other factors was found to be greater than the other ones. Moreover, based on the study’s results, specific measures were proposed for implementing information technology in Hamadan’s tourism industry through capital asset acquisition projects, private investment projects, and executive activities. Manuscript profile